Most questions are fastest to answer from inside your workspace, where we can see the context. If you cannot get in, or you are not a customer yet, use the form below. We usually reply within one business day.
Raise a support ticket from inside the app. An admin on your workspace can open one, attach the detail, and follow the thread to resolution without leaving Sois. Your ticket reaches whoever operates your network, and on a Sois-hosted workspace that is us.
Ask your agent to open a support ticket, or find Support in your workspace settings.
Your network admin portal has its own support channel straight to the Sois platform team, separate from the tickets your own tenants send you. Use it for platform behaviour, billing, deployments, and anything you cannot resolve for a tenant yourself.
Network portal, then Support.
Locked out, evaluating Sois, reporting a problem with the site, or chasing something about your account before it exists. The form below reaches the support team directly.
Or write to support [at] sois.ai.
Tell us what is happening and what you expected instead. If it concerns a workspace, include its address so we can find it.
Never include passwords, card numbers, or API keys in a support message. We will never ask for them.
The FAQ covers pricing, data handling, and how the agent works. The documentation covers building on the platform and connecting your own AI client over MCP.
You can delete your account at any time from your workspace under Settings, then General, then Delete account. If you cannot sign in to do it, ask us here and we will handle it.
Requests for a copy of your data, correction, or erasure go through the data-rights form, which records and tracks them properly.
We welcome responsible disclosure. The security page explains how to reach us and what to expect.
