Guides / Handle a customer complaint
How to handle a customer complaint with an agent.
A complaint handled fast and fairly keeps a customer. Here is the flow in Sois, and the request that has your agent gather the facts and draft the response.
The flow
Four steps, the way a person would do it.
01
Pull the history
Gather the customer’s orders, invoices, and past messages in one view.
02
Understand the issue
Summarise what went wrong and what a fair resolution looks like.
03
Draft the response
Write a clear, empathetic reply with the proposed fix.
04
Log and escalate
Record the case and flag it for you if it needs a judgement call.
Or just ask
One request, done.
You do not have to run the steps. Tell the agent you already use, and it does the work across your workspace.
A complete picture of the issue, a fair response ready to send, the case on record, and only the hard calls on your desk.
Claudeconnected toapp.sois.aiover MCP
YouPull everything on this customer’s complaint, summarise what happened, draft a fair reply, and log the case.
Agent
- Pull the history
- Understand the issue
- Draft the response
- Log and escalate
Done.
Explore the capability: Apps
Start
Try it on your own workspace.
Launch for free, connect your agent, and pay only for what it does.
- Free to start
- Bring your own agent
- No vendor lock-in